Promisely Privacy Policy

Effective date: July 29, 2026

1. Who we are

Promisely is operated by ZHIYANG LI ("Promisely", "we", "us", or "our").

For privacy questions or requests, contact promiselysupport@gmail.com.

2. Scope

This Privacy Policy explains how we process personal information when you create or use a Promisely account, use its task and proof features, purchase a subscription, contact us, or otherwise interact with our services.

3. Information we collect

• Account and profile information: email address, display name, account identifier, and timezone.
• Task and proof information: task titles, schedules, completion status, text proof, proof timestamps, review status, and reviewer notes.
• Image and video proof: images and short videos you choose to submit as proof. We do not require EXIF or original capture-time metadata.
• Duplicate-review signal: a SHA-256 fingerprint calculated from a normalized proof image to detect likely same-account reuse. It is not used to identify people outside Promisely.
• Feedback and support information: feedback text, screenshots or attachments, and messages sent to us.
• Purchase and subscription information: product entitlement and App Store subscription-event information received from Apple. Apple processes payment-card details; Promisely does not receive them.
• Device permissions and service information: your choices about photo-library, camera, and local-notification access, plus limited technical logs needed to operate and secure the service.

You choose whether to provide optional profile information, proof content, feedback, or device permissions. Some features will not work without the information they need.

4. How we use information

We use personal information to provide, maintain, and personalize Promisely; authenticate users and secure accounts; process proof and support authorized review; provide subscription entitlements; respond to feedback; comply with legal obligations; resolve disputes; and improve the service using aggregated or de-identified information where practical.

Where privacy law requires a legal basis, we rely on performance of a contract with you, our legitimate interests in operating and securing Promisely, your consent where required, and compliance with legal obligations.

5. Retention and deletion

Proof media, including images, short videos, and associated image fingerprints, is scheduled for deletion 90 days after proof submission. The non-media completion record may remain while your account is active so task history and reporting continue to work.

We retain account, profile, task, and non-media completion information while your account remains active. You can start deletion from Account → Delete account. After you confirm, Promisely deletes your account and associated application data from active systems. Deleting your Promisely account does not cancel an App Store subscription; manage or cancel that subscription through Apple.

Feedback, including attached screenshots, is retained for up to 12 months after submission unless you delete your account earlier. Subscription and billing-event records may be retained for at least 7 years where needed for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes. Retained subscription-event records have their account linkage removed after account deletion.

Database backups may retain information for a rolling 30 to 90 days before being overwritten. Deletion from active systems does not necessarily remove information from backups immediately; it is removed as the applicable backup cycle expires.

6. How we share information

We share personal information only as needed to operate Promisely, including with:

• Supabase, which provides authentication, database, storage, and server-function services;
• Amazon Web Services infrastructure used by our service providers to host and operate the service;
• Apple, to process App Store purchases and provide subscription status information;
• authorized reviewers or administrators, where the product workflow gives them access to proof and related task information; and
• professional advisers, authorities, or other parties when required by law or necessary to protect rights, safety, or the service.

We do not sell personal information or share it for cross-context behavioral advertising.

7. International transfers

Promisely and its service providers may process information in countries other than the one where you live, including the United States. Where required, we use appropriate contractual and organizational safeguards for international transfers, including Standard Contractual Clauses or equivalent safeguards in our agreements with processors.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; please use a strong, unique password and notify us promptly of suspected unauthorized account access.

9. Your privacy choices and rights

Subject to applicable law, you may request access to, correction of, deletion of, restriction of, or portability of your personal information, and object to certain processing. You may withdraw consent where we rely on it. To make a request or appeal a privacy decision, contact promiselysupport@gmail.com. We may need to verify your identity before acting.

Residents of certain US states may have additional rights. Promisely does not sell or share personal information for cross-context behavioral advertising. EEA or UK users may also complain to their local supervisory authority; where a representative is required by applicable law, we will make its contact details available through this policy or on request.

10. Children

Promisely is not directed to, and may not be used by, anyone under 16 years old. We do not knowingly collect personal information from children in violation of applicable law. Contact us at promiselysupport@gmail.com if you believe a child has provided personal information without appropriate consent.

11. Changes to this policy

We may update this policy when our practices or the law changes. We will post the updated policy and change the effective date. Where required, we will provide additional notice or request consent.

12. Contact

ZHIYANG LI

promiselysupport@gmail.com